Helping Hands Cleaning Services

I used Helping Hands for a deep cleaning of my house. We have pets and although we clean regularly, we don't do things like scrub our own baseboards. They did an amazing job. They cleaned the filthy baseboards, inside the oven, and super scrubbed the bathrooms. I'm so appreciative of how well they cleaned.

The 2 technicians who were here were nice to me and my pets. They worked quickly and efficiently. I would 100% use them again based on today's cleaning.

P.S. They wore masks the entire time due to covid (as did I, of course). I can't imagine that it was easy to do all the cleaning in a mask. Thank you so much.

I just got a deep clean from Helping Hands. I had Bianca and Jose, who were phenomenal! I haven't had a clean since before Covid... And let's just say I needed help! My stove top and sink had stains I couldn't get out... Jose did an amazing job. The money was worth it just for that! My entire house is spotless and I absolutely love my home. I highly recommend doing a deep clean throughout your house!

it's a different cleaner each visit. most do not speak English. Can't communicate what is needing attention. For top dollar we pay, we did not receive detailed cleaning. Dusty after the last visit. Final straw...They damaged our kitchen cabinets with whatever chemicals they use.

The move in cleaning was just okay. The attention to detail was not there. One of the cleaners was on her phone most of the time so she may have been distracted. The bathroom drawers still had hair in them and I had to alert them of that as I paid extra for this. Also paid extra to clean the ovens. Had I known that consisted of just wiping inside I would not have paid extra for that. The lazy Susan inside one of the kitchen cabinets had a stain from the previous owners and was not cleaned. The kitchen floor tile was not cleaned thoroughly. The company also would not allow me to provide my own cleaning supplies which I'm not a fan of as they could be using towels that cleaned a toilet to wipe counters. Overall, I paid about 3 bills shy of a grand for subpar cleaning.

The cleaning people themselves provide a great service. They clean the spots I commonly forgot, are respectful, and ask questions if needed. The people are wonderful.

The scheduling however is so uncertain that I won't be using them anymore. Initial scheduling was fine, but then they showed up 5 hours late and I had to ask them to leave since I had guests arriving at 6:00pm.

Then one morning I had a cleaner just show up without any confirmation and I had to send them away because I was not expecting them and therefore cleaned the house myself the day before.

I wish the scheduling was easier and more consistent and then I would stay with them

Helping Hands is.. not very helpful. 4 stars for cleaning, 2 stars for non-response. Initially, they were responsive to my damaged item. Then, no further follow up despite repeated reach outs from me. Technicians were friendly and did a decent job

Had a deep clean done a couple of weeks ago in a small 1 bed, 1 bath 695 square foot condo. We paid $370 plus tip, which I thought was high since we have the place up for sale with barely any furniture. Cleaning was good; however, the couple that cleaned the place also helped themselves to 2/3 of my big change jar after my GF left them alone to clean. It's maybe an extra $200 they stole, but it's not a good feeling to know you can't trust what you thought was a reputable company with good and honest workers.

The cleaners are excellent. I want to be clear this isn't a review of them.

I had a deep clean done and while it was frustrating that the scheduling office sent their employees an hour before the scheduled time, the cleaning was really good. It was a little expensive though - 490 for two people for around 3 hours. Pricey but not totally unreasonable.

I requested a quote for a regular cleaning and after that they sent an inordinate amount of emails and texts. I didn't schedule right away because it was a little out of my price range and I didn't like how many messages they sent. But the cleaners are good and they sent a coupon, so I booked.

The quoted rate was 272. I was charged 390 for one person for a 2.5 hr cleaning, which is only 100 less than a longer cleaning with an entire extra person. That's 156 an hour. Even at the standard rate, it's 92 an hour for one person.

It was my understanding that the quote is an estimate and depends on how long a cleaning takes. I'd think if it was only 2.5 hours for one person, the rate would be less, not exponentially more.

On top of that, I confirmed the start time the day before because I wasn't going to be home that morning. That day I got a text saying they were on their way and arriving an hour early. I had to call and sort that out, and the cleaner was still a bit early and I wasn't totally ready for them.

A very frustrating and expensive experience. I definitely won't be using them again.

Some don't speak english so hard to give certain directions. They didn't pay to much attention to the little things and it still looked dirty after they left.

If you're looking for a TRUSTWORTHY company, this is NOT it! Make sure you have a safe for your valuables. I feel so disappointed in myself for being so trusting! Not only was Michele two hours late, but she stole $1200 cash from me. Managements poor handling of the situation made me believe they were in on it. To add, there was Absolutely no offer or interest in making this right to me, a loyal customer.I used to think this was a great company, idk if they've switched management but this is just unacceptable. I plan to escalate this issue and raise awareness to any past incidents to expose a pattern. All I want is my money back!