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Services Offered
Verified by Business
Deep cleaning
Move-in or move-out cleaning
Maid services
About the Business
Two Maids & A Mop provides residential cleaning services to homeowners throughout the United States. We are licensed, bonded and insured against any worst case scenario. We are simply the best maid service in your area. Contact us today for your free professional house cleaning quote!!
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Recommended Reviews
Overall rating
14 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Tori S.Scottsdale, AZ0677Aug 3, 2022
Michelle and Jasmine just left my apartment and I couldn't even continue my day without shouting them out. They were on time, easy to communicate with, and very kind. My cluttered little studio has never looked (or smelled) better. Much appreciated!!
Helpful 0Thanks 0Love this 0Oh no 0 - Kelly P.Naperville, IL028Jan 12, 2024
If I could give zero stars I would. My husband booked a deep cleaning service and I was so excited, I had been asking for years. Yesterday two mops spent all day at our house and to say I was disappointed is an understatement. We paid $750 and it didn't look like anyone had been in our house for five hours. Kitchen countertops were not wiped down, the floors were not cleaned, bathtub/shower tile wasn't wiped down, the list goes on. My home is also a three bedroom, two and a half bath and about 1800 square feet. I would never welcome this company back into my home, and I will never refer them to anyone looking into a deep clean.
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Office S.
Jan 12, 2024
We are deeply sorry we did not live up to your expectations. Customer satisfaction is a top priority at Two Maids. When we reached out to your husband following the cleaning, he said everything was good. 2 hours later this review was posted without contacting our office. We look forward to you allowing us the opportunity to return to your home and make things right. We have reached out multiple times via phone and text with no response. Thank you for your feedback and please contact us at your earliest opportunity.
- Ashley P.Naperville, IL01Jan 8, 2024
Very disappointed with service and quality of cleaning. I signed up for the full premium deep cleaning service and rugs weren't vacuumed , kitchen and bottom level wasn't mopped. It was not anywhere near a deep cleaning service. They stated it takes several cleanings for a deep clean but cleaning off tables and shinning glass and furniture to me is standard. Leather couch had crumbs everywhere. Nothing was dusted. No mopping. I addressed my concerns after and nothing was done. Very different than what is stated on their website. Not recommended if looking for a full house deep cleaning.
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Office S.
Jan 11, 2024
Thank you for providing feedback. We do not have Ashley P as a customer. We do offer a Premium service and a Deep cleaning service which we would explain at booking - are completely different. And the cost for a Deep Clean is significantly higher. Most companies require a Deep Clean before a recurring maintenance service. We do the same or lay out expectations upfront that we only spend up to 2 hours of time (or whatever cost level is chosen) per visit, until the home gets to the Deep Clean status. Based on your notes of the condition of your home, it is apparent we would require a Deep Cleaning, or significantly more time to get your entire home to maintenance condition. We also do not declutter for a maintenance service. If no Deep Clean is chosen, we would ask for a list of 3-5 areas as a priority to start – and work those rooms as time allowed – which usually involves upstairs first and all bathrooms in a home. We let the customer choose the priority. We would welcome the opportunity to Deep Clean your home.
- Sheila B.Las Vegas, NV04Mar 23, 2023
Thank you for your services Jasmine and Angie. I am so grateful for your service today. You did a great job and my house feels so clean and neat. I hope to have you two for my next cleaning. So courteous and professional.
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Office S.
Mar 23, 2023
Thank you for taking time to review us. We appreciate the opportunity and look forward to cleaning your home in the near future.
- Sara B.Naperville, IL04May 20, 2021
Deborah, Bobbi and Melissa did a great job deep cleaning, especially in the (very dirty) kitchen. They were polite and worked efficiently. They also didn't complain when they had to adjust their regular order of cleaning to accommodate a carpet cleaner. Scheduling the service was quick and easy.
Helpful 1Thanks 0Love this 0Oh no 0 - Shelley H.Naperville, IL1764Mar 31, 2021
Highly recommend. 10/10! Bobbi, Cyndi, & Kyle were amazing! Very friendly and professional. I will be using this company again. Everything smells so fresh and so clean! I am so happy I decided to hire them. My bathroom and kitchen have never looked cleaner!
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Office S.
Mar 31, 2021
Thank you for taking the time to review us. We greatly appreciate your kind words and the opportunity to clean your home!
- Sara B.Woodridge, IL314493Feb 15, 2020
This was the WORST housekeeping I've ever experienced. My floors were not washed, not even swept. Kitchen counters not wiped down. Vacuuming was only done on the stairs and master bedroom and no where else. They left 30 minutes before they were supposed to ( I was able to tell because of my ring doorbell). I was not ever asked for documentation as they stated or I would have sent it. Absolutely awful. I called once I got home and they said they would come out the next day ( which was today). It was a tad better than yesterday. I'd compare their cleaning service to what a five year old would accomplish. Don't waste your money. Find another company. Here are some pictures from right after the cleaning.
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Office S.
Feb 17, 2020
Sara, we are sorry our first time cleaning your home was not up to your satisfaction. When we asked for your top priorities for this 2-hour appointment, you listed 10 items/rooms you wanted addressed. We did our best to work through your list, working on your priorities from biggest to smallest. We did not leave your home 30 minutes early; the cleaners opened the door to move our equipment outside in order to allow us to clean the foyer and our exit path. When we asked for your ring documentation, you did not provide to us. The floors were swept, vacuumed, and mopped throughout your home. When you called to voice your displeasure, the next day we sent 2 different cleaners to re-clean, re-sanitize and re-disinfect countertops and floors (by hand and on knees), as these were your complaint points. The package you signed up for included cleaning for "up to 2 hours", and over the course of two days, we cleaned your home in excess of 3.5 hours. I am sorry we were unable to get your home in perfect condition, even with the extra time and without you being home to point out any additional issues you found or expected. We do appreciate your feedback and suggest a Deep Clean package may be more useful to you, based on the needs in your home in the future. Thank you and best of success.
- Frank K.New Lenox, IL7816Mar 30, 2020
They do a great job every week. My house is so clean right now! I feel so much better now. This company donates time to clean houses for cancer patients. That is so nice.
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Office S.
Mar 30, 2020
Thank you for taking the time to recommend us. We appreciate you!
- Marlee H.Mazon, IL174Jul 24, 2020
The staff of Two Maids & A Mop are all wonderful people who are thoughtful, and caring. There attention to detail and professionalism in outstanding. I personally know many people who have used their services for many years and have always been beyond happy!
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Office S.
Jul 24, 2020
Thank you for your kind words and for taking the time to recommend us. We appreciate you!
- Jacquie C.Naperville, IL0235Sep 17, 2018
Great service If you want your wood floors Streaked
, pouches of dust and dirt left behind... scratched and dull!! Also dust left under furniture... cleaning rags left on you're counters...nothing put back to where it belongs... rugs found in unusual places..I used this service for 4 different times, t thinking it would get better and it only got worse.. No Thank-you!! Bye-Bye!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Office S.
Nov 13, 2019
Thank you for taking the time to provide feedback. Yelpers, please click on the (17+) 5 Star "reviews currently not recommended" by Yelp. These are current customers who don't have a lot of reviews on Yelp, thus are not considered in the ratings.Thanks!