Romexterra Construction

"I cannot express enough gratitude for the incredible restoration work done on my home after it suffered water damage. From the moment I contacted Romexterra and spoke to Marie and Taylor, I knew I was in capable hands.
The team's professionalism and attention to detail were evident from the start. They conducted a thorough assessment of the damage and walked me through their restoration plan step by step, ensuring I was informed and comfortable throughout the process.
What truly sets Romexterra apart is their commitment to excellence. Every member of the team, from Marie to Taylor the project manager to the technicians, demonstrated impeccable skill and dedication to restoring my home to its original state, if not better.
Not only did they address the visible damage, but they also went above and beyond to mitigate any potential future issues. Their expertise in water damage restoration is unmatched, and it showed in the quality of their workmanship.
Furthermore, the communication throughout the project was outstanding. Marie and Taylor kept informed of progress every step of the way, and any questions or concerns I had been promptly addressed.
Now that the restoration is complete, I am beyond impressed with the results. My home looks better than ever, and I have Romexterra and Marie and Taylor to thank for that. I can confidently say that I would recommend their services to anyone in need of restoration work without hesitation.
Thank you once again for your exceptional service and for restoring not just my home, but also my peace of mind."
Sincerely
Judy Simpson

do not use this company. completely unreliable and does shitty work. then tries to bill your insurance for $62k.
work isn't finished on a "two week" project 11 months later. now they are refusing to answer my calls, emails and texts. save yourself thw nightmare and higher anyone else but them. literally anyone else.

Shout out to Mark Samolyk and his crew for a job well done. Fast, friendly and professional service at its best! Thank you !

When making large, important purchases I wait prior to reviewing. Owning a small business, it is understandable that snags often arise. It is what the company chooses to do when something that comes up that makes a difference.
I would give zero stars if possible.
In March 2020, we had a house fire in which we hired Romexterra to do the cleanout and roofing. The roof job included replacing framework over my son's bedroom where the fire started. (a laptop battery exploded..the hot gel caught his mattress on fire.)
Less then 2 years later, we had a decent sized leak in our living room from the roof. Initially, Romexterra's response was quick. They were out right away, gave us a reason - there was no silicone put over the nails on the shingles in that area. We had thought it was fixed.
Several months later, the leak was worse - destroying one of our brand new walls in our living room - along with moisture stains in our kitchen and living room ceilings. (These areas now have large holes from the equipment they brought marked with gaudy red tape that they just left).
Called again, they were quick to come out and bring rental equipment. Eddie told us that he was surprised that there was no follow up on their end after the initial leak and that the equipment would be gone in about 2 weeks. This was right before Christmas.
My husband received a call from Alex right away who was argumentative, stating that we did not pay for the roof work in that area. The shingles were there prior to them working on the roof.
Contacted Farmers Insurance who provided a copy of the contract - we paid for the entire square footage of our roof. We have a tiny home. Also, luckily for us, my husband is our history tracker through photos. We have photos of the roof prior to the fire - no shingles in that area.
Now let me explain about this area. We have a modified bitment - which is a flat area - separate from the main shingled area of the home - which is designed to allow water to flow off the roof. When reviewing youtube videos after this incident, the first enormous no no that non experienced roofers make is putting shingles in this area. The rain water collects, pools and has no where to go. Romexterra put 1 single patch of shingles in this area.
We were now getting the run around from Romexterra. Alex was not returning calls. My husband had to file a police report to get the equipment out of our home after almost 2 months. Again, this is rental equipment that Romexterra enjoys additional revenue from. We were not able to use the back portion of our home for the holidays - or in general. Cold, loud, noisy. We were paying additional heating and electric for this "privilege".
We found out through our village, that the permit that Romexterra tried to pull for the roofing was denied because they are not - or do not use - licensed roofers. Unfortunately due to Covid, the Village did not contact us - which is another problem. And of course Romexterra failed to mention this fact, and took our cash.
Over $40k later (in roofing work alone, not counting the $ spent on cleanout); and they still refuse to come out take the shingles off that portion of the roof and fix their mistake - both outside and in.
We have heard all the bs excuses from Alex. Including that the frame work was faulty. Now again, Romexterra did the roof frame job. We also had an independent contractor come out and inspect - frame work is fine. It is the shingles in the incorrect location.
We also found out that we are not the only victims of their crappy workmanship and lack of professionalism by reading reviews on BBB.
This fix would have likely cost them less then $1k to fix. Instead, they want to blow us off, creating another financial strain for us by having to spend several more thousand to fix what they should have taken care of in the first place.
Unfortunately, Dupage has no regulations to go after contractors that do this. Although it makes no sense, to not protect homeowners against the increasing number of contractors practicing the same. Which bogs down the court system. And they know it..that's why it's better to blow us off. (have started to push for a change in this).
This company is nothing more then ambulance chasers. I could go on about how they hold personal items hostage after cleaning..
Wanted to post this so that others do not make the same costly mistake that we had by choosing this company.
In our business, we have sometimes taken a loss when fixing our mistakes with customers. May have affected profit margins at the time, but it most certainly expanded our customer base because we stand by our work.

Please use caution if hiring.
Also, know that their 5 star rating on Facebook is only thanks to false reviews thanking someone for investment advise. This becomes more of a joke all the time...

We were ready to hire them, and they never called us back. We really needed some work done and had good meetings with them initially, but then they abandoned us. They proved not to be reliable! If they would had called back and stated they couldn't deliver, I wouldn't be writing this review.

Mold and Mildew Treatment. Walter is a very nice and knowledgeable guy. He explained everything thoroughly. I recommend this company to everyone.

Danny and Victor did an amazing job. Quick, professional, concise, as well as competent. You would be well served to use these guys. They kept me updated regarding the project status and dumbed it down when I couldn't understand what was going on. You could not have better people.

A few months after we moved into our new home the refrigerator (that came with the house) started leaking. Of course this happened in the middle of the night. We woke up the next morning to a flooded kitchen with water leaking through the floor and then through the basement ceiling; it was a mess.

After turning off the water to the refrigerator and cleaning up what I could see I contacted my insurance agent. One of the places my agent recommended was Romexterra. I contacted them and they came out promptly. The bad news was that Mike showed me it was even worse than I expected. The water damage in the basement ceiling and other areas was more extensive than I could see.

Mike contacted my insurance company's claim department and got the claim started. Eddie and Georgio came by with the fans to get everything drying. They removed all the damaged drywall and flooring. While working they covered everything so there was no mess in the undamaged areas and setup the blowers to dry everything out. They left no debris behind at all.

When everything was dried out, Joe and Otilio got to work on making our home look like it did before the leak. They got all the drywall replaced in the basement and got it painted and looking exactly like it did before. Dave had the unenviable job of managing this endeavor and matching our flooring (no easy challenge). He did find some flooring that was a good match though and Alex came in and did a great job fixing the section of our kitchen floor that needed replacing and Dave came and did the finishing touches on the kitchen baseboards. I cannot thank Dave enough for all his hard work on this project.

Looking at our home now, you would never guess at all the work that Romexterra did. Between insurance claims and reimbursements, and getting all the work scheduled and completed... it did take a bit of time to get everything right, but the end result is what matters and we are really pleased with the work that their crew did. Hopefully I never need to use a service like Romexterra again, but I would not hesitate to do so if I ever needed to.

Our sump pump failed overnight flooding our basement. The entire carpeting had standing water and it flowed into 3 different storage closets soaking the tile and shelving. The team was so responsive and while they couldn't get a restoration crew immediately, they came by to stabilize with a dehumidifier and fans. Then just a few days later Huriel and Felipe and their team came and got everyone out that was damaged. They were speedy, thorough, and so nice. They took pictures of everything they needed to toss and made helpful recommendations along the way. Thank you!!

Walter was great! He came out to check for mold. We panicked when we saw it. He was on time, friendly, and crazy honest! We have no mold! Yay!

We will keep his number for future household projects for sure!

Thank you, Walter!